Refund policy

At Wellovia, your satisfaction is paramount. We endeavor to deliver only the highest quality products. However, if you find that your purchase does not meet your expectations, we are here to help.

Eligibility for a Refund:

Wellovia offers different refund periods depending on the product purchased:

• A 14-day refund period applies to certain products.
• A 90-day refund period applies to others.

For specific details regarding the refund period applicable to your product, please refer to the product’s details on our website.

Conditions for Returns:

To be eligible for a return and refund, the following conditions must be met:

• The item must be in its original, unused condition.
• The item must not show any signs of wear or damage.
• The item must be returned in its original packaging.

Initiating a Refund:

To request a refund, please contact us at support@trywellovia.com. We will guide you through the process and provide you with the necessary refund form that must accompany your returned product.

Warranty Policy:

Our products are backed by a 30-day warranty against manufacturing defects. For additional peace of mind, you have the option to extend this warranty to one year.

Please note that our warranty does not cover:

• Normal wear and tear.
• Aging.
• Damage resulting from misuse, improper handling, or neglect.

Complaints:

Should you have any complaints, please reach out to us at support@trywellovia.com. We will provide you with comprehensive instructions and a complaint form that must be filled out and sent back along with the product in question.

We value your business and appreciate your understanding as we work to ensure your satisfaction with every purchase.

With kind regards,

The Wellovia Team